Privacy Policy

Information We Collect

Information you provide. We collect information you submit through our Contact and Get a Quote forms — such as your name, company name, email address, phone number, country, and inquiry details — as well as information shared when you request a brochure, message us on WhatsApp, or place an order through our online shop.

Shyam Agro Industries (Domestic)

For domestic customers, this includes billing and shipping details, order history, and payment-related information collected when you place an order through our online shop or domestic sales channels.

Shree Shyam Exports (International)

For overseas buyers, this includes company/trade details, shipping and consignee information, purchase order and Letter of Credit (LC) details, and other documentation required to process international export orders.

Information collected automatically. When you browse the Site, we may collect technical details including your IP address, browser and device type, pages visited, and referring links, along with cookies and similar technologies.

Information from third parties. We may receive limited information from service providers we use to run the Site — such as hosting, analytics, and messaging platforms like WhatsApp, Facebook, and Instagram — when you interact with us through those channels.

How We Use Your Information

• Respond to inquiries, quote requests, and support questions
• Process and fulfil domestic orders placed with Shyam Agro Industries
• Process and fulfil export orders placed with Shree Shyam Exports, including customs, shipping, and trade documentation
• Communicate about our products, certifications, and services
• Improve the Site's content, layout, and performance
• Meet legal, regulatory, and export/trade compliance obligations applicable to each business
• Send marketing communications, only where you've consented

We do not sell your personal information to third parties.

How We Share Your Information

We may share information with:

• Service providers who help operate the Site, process orders, or manage communications
• Logistics, customs, and export partners engaged by Shree Shyam Exports as needed to fulfil international shipments
• Domestic courier and payment partners engaged by Shyam Agro Industries to fulfil orders within India
• Regulatory authorities where required — e.g. FSSAI, APEDA, Spice Board, or customs compliance
• Professional advisors, such as legal or accounting, where necessary
• A successor entity in the event of a business transfer, such as a merger or acquisition

Shyam Agro Industries and Shree Shyam Exports may share relevant information between themselves where a single inquiry or customer relationship spans both domestic and export interests. We do not share your information with third parties for their own independent marketing.

International Data Transfers

Shree Shyam Exports serves customers in 30+ countries as our export-oriented business, so information you provide to us — whether through Shyam Agro Industries or Shree Shyam Exports — may be transferred to, stored, and processed in India or in other countries where we, our export partners, or our service providers operate. Where required by law, we take reasonable steps to apply appropriate safeguards to such transfers.

Cookies & Tracking Technologies

Our Site may use cookies and similar technologies — including embedded web fonts and analytics tools — to enable core functionality, understand how visitors use the Site, and improve performance. This applies uniformly whether you are browsing as a domestic or an international visitor. You can control or disable cookies through your browser settings; note that this may affect certain Site features.

Data Security

Both Shyam Agro Industries and Shree Shyam Exports implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this Policy. For Shyam Agro Industries, this includes responding to inquiries and fulfilling domestic orders. For Shree Shyam Exports, this includes fulfilling export orders and meeting international trade, customs, and export record-keeping obligations, which may require longer retention periods under applicable trade regulations. In both cases, information is also retained as needed to resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion, subject to legal or contractual retention requirements
• Withdraw consent to marketing communications at any time
• Object to or restrict certain processing of your information

To exercise any of these rights, contact us using the details in Section 11 — please specify whether your request relates to Shyam Agro Industries (domestic) or Shree Shyam Exports (export) so we can route it appropriately.

Children's Privacy

The Site is intended for business and trade purposes and is not directed at children. Neither Shyam Agro Industries nor Shree Shyam Exports knowingly collects personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

The Site may link to third-party platforms, including our social media pages and WhatsApp. This Privacy Policy does not apply to those third-party sites — we encourage you to review their respective privacy policies.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact the relevant business below:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the practices of Shyam Agro Industries, Shree Shyam Exports, or in technology or legal requirements. The updated version will be posted here with a revised "Last updated" date. We encourage you to review this Policy periodically.